FYI module 4 – Sales

2 days full of role plays, group work and case study work – that was our workshop about sales with Oliver Kronawittleithner. First, it is about building trust with the customer through: sympathy/empathy, will/passion and competence. Here, the majority relies on competence and sympathy and empathy are often treated in the way of the step. Purchase process I find this … Read More

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